Zoom Reverses Course on Contemplated Use of Customer Content to Train Artificial Intelligence

Zoom’s recent reversal on changes to its terms of service illustrates both data security and privacy minefields particular to the growth of generative AI. Previously, the terms of service of the popular videoconferencing technology stated that it would treat users’ non-public information as confidential. On March 31, Zoom quietly amended those terms, including by giving itself the right to preserve, process, and disclose “Customer Content” for a range of purposes, including “machine learning”…
By: Patterson Belknap Webb & Tyler LLP