“On December 1, the voice calling functionality of the 988 Lifeline was rendered unavailable as a result of a cybersecurity incident,” Danielle Bennett, a spokeswoman for the Substance Abuse and Mental Health Services Administration, said in an email.
The attack occurred on the network for Intrado, the company that provides telecommunications services for the helpline. The agency did not disclose details about who it believes launched the attack or what kind of cyberattack occurred. Intrado is working with a third-party assessor to investigate the incident and law enforcement agencies have been notified of the breach, SAMHSA said.
